Top 20 people skills you need to Succeed at Work
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The ability to relate to others:
“Having the ability to relate to others and their position or viewpoint is crucial in business,” Hockett says. “By having a well-rounded personality and set of experiences, it’s usually possible to relate to almost anyone.” Sometimes being able to relate to others simply means that you’re willing to agree to disagree with mutual respect; letting them know you understand their position.
Strong communication skills.
This is the most fundamental people skill because it encompasses your persona and ability to get along with other colleagues, persuade others to listen to your ideas, and much more, Taylor says. “If you have a gift for the spoken and written word, you will always put your best foot forward. Being articulate is highly prized in today’s workplace, when time is at a premium and technology requires constant communication.”
Patience with others.
“If you're patient with others and can keep a level head in stressful situations, it will definitely be noticed by management and perceived as a very strong asset,”
The ability to trust others.
You can only accelerate your career if you’re trustworthy. “Without it, you can’t get projects done or get cooperation,” Taylor says. “No one can operate in a vacuum for long.”
Knowing how and when to show empathy.
“Having the ability to place yourself in someone else’s shoes is a key people skill,” says Ryan Kahn, a career coach, founder of The Hired Group, star of MTV’s Hired! and author of Hired! The Guide for the Recent Grad. It allows us to create relationships with others, provides insights into people’s motives and allows us to predict responses.
Active listening skills.
Hearing someone and actively listening to them are two different things, Hockett explains. Most people hear someone speak and start to form a response in their mind (or worse, starting talking) before the person finishes what they’re saying. “The key is to actively listen, which takes more time but produces better results. It means you listen without interruption and then take the time to think and form a response before replying. It takes practice, but it pays off.”
Taylor says the axiom “we were given two ears and one mouth” speaks volumes. “Be a good listener and remain sensitive to the needs of your workers and boss. This people skill can be practiced; and once honed, you’ll see the difference in the positive reaction of those around you.”
Genuine interest in others.
People know when you’re truly interested in them, Kahn says. “If you’re not showing a genuine interest – asking thoughtful questions and considering about their answers – your interaction can actually have an opposite effect to the one intended. Take care to remember names, dates and important life events.”
Flexibility.
Being "likable" or having a "good personality" are highly contingent and context dependant attributes, Parnell explains. “Your prison-bound uncle's personality may not be likeable at the Thanksgiving table, but it may serve him well once incarcerated. Supreme communicators have a keen ability to shift gears when the context calls for it, and a deep well of communication options to choose from. This way, they can respond accordingly to what the current situation requires.”
Good judgment.
Good judgment is a key people skill that comes directly from learning, listening to others and observing the world around you, Kahn says. “It allows you to wisely select friends and associates, determine reactions and responses, and make sound decisions.”
Parnell adds: “Pay attention to your gut - it often has something valuable to say.”
The ability to persuade others.
There’s a good chance that at some point in your career you’ll have to sell others on your ideas, products or services. Whether you’re up for a promotion, pitching a project, or selling clothing in a retail store, you need to be able to form a strong, convincing argument for why you, or your products, are the very best, or the “right” one.
Negotiation skills.
Good negotiating skills are beneficial with both internal and external discussions, Hoover says. “Internally, job offers and salary discussions greatly benefit from solid negotiating, as well as when it's time to pitch a new idea or sway coworkers to your way of thinking. Externally, both vendors and customers often require negotiations and you can really become the hero when you are successful in either scenario.”
The ability to keep an open mind.
“To create trust and respect in others, people need to know that their point of view and feedback will be considered and used,” Kahn says. Being known as someone who keeps an open mind also makes you more approachable and easier to work with.
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A great sense of humor.
“Who doesn’t enjoy laughing? It’s ‘the great diffuser’ of tension and conflict. If you can jam the system of tension or routine with levity, you will thrive in your job,” Taylor says. “It was once said that ‘nobody ever died of laughter,’ and if you can retain some lightheartedness in your job, you’re likely to get more air time during meetings and overall.”
Knowing your audience.
Knowing what, how, and when to say things to others is critical. For example, if someone just loss their job, it’s probably not a good idea to talk about your promotion. This seems trivial, but it’s one of the primary reasons why people encounter communication breakdowns with each other, Hockett explains.
Honesty.
The saying, “honesty is the best policy” is not only true, it’s essential in building trust among your colleagues, Taylor says. “Once you lose it, it’s almost impossible to regain.
Kahn agrees and says people want to work with those that they know they can trust. “Honesty is the foundation of any relationship, particularly in business.”
Awareness of body language.
The importance of body language cannot be emphasized enough, since it makes up the majority of how we communicate with others. “The reality is, we’re communicating with people all the time even when we’re not speaking. Being mindful of what our gestures, expressions, voice, and appearance are communicating can greatly help or harm our people skills,” Hockett says.
Proactive problem solving.
Work is a series of problem solving situations, but if you’re proactive, you’ll take the pressure off your boss and colleagues, Taylor says. This is a great people skill to have in the workplace.
Leadership skills.
If you can motivate a team and help those around you do their best work, you'll be more successful even if you're not in management, Hoover says.
Good manners.
“Using ‘please’ and ‘thank you’ goes a long way in the realm of people skills,” Taylor explains. While seemingly obvious, some need little reminders. Keeping a post it with a smile or another icon can remind us that work is more than getting something accomplished, it’s how we get it accomplished.
The ability to be supportive and motivate others.
“People want others to believe in them, regardless of how successful they might be. By showing support in the form of encouragement, you can put someone back on track or keep them headed in the right direction,” Hockett explains.
Hockett concludes: “Nowadays many of us live in two worlds, the real and digital one. Make sure that your people skills are consistent across both.”
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