Thursday 26 July 2018

Monday 23 July 2018

Bankers slam Kalyan Jewellers ad starring Prabhu, call it 'derogatory'

The Tamil version of the ad features Amitabh Bachchan and Manju Warrier and weaves a plot around Kalyan Jeweller’s tagline "Nambikkai"

Advertisement Withdrawal

kalyan Jewellers latest ad "Trust" Featuring Prabhu in tamil & Amithab in Hindi & malayalam has raised concern among bank officials and they have objected to the ad and demanded an unconditional apology from Kalyan Jewellers:

The following is the response from Kalyan Jewellery

Courtesy:https://www.thenewsminute.com/article/kalyan-jewellers-apologises-bankers-amitabh-bachchan-trust-ad-withdraws-it-85222

FTAPCCI - Trade & Business Event

The Federation of Telangana and AndhraPradesh Chambers of Commerce and Industry-FTAPCCI is organizing a Seminar on Business Opportunities in Bosnia and Herzegovina on
25th July, 2018 at 4.00 p.m.
at FTAPCCI Surana Auditorium, Federation House, Hyderabad.

H.E. Dr. Sabit Subasic, Ambassador of Bosnia and Herzegovina (NATO Bosnia and Herzegovina)
and
Mr. Asif Iqbal, President, Indo Bosnia Chamber of Commerce have consented to participate and address the Seminar.

The Seminar is aimed at creating awareness about business opportunities and promoting trade and investment partnerships between India and Bosnia & Herzegovina (BiH).

Participants are requested to kindly participate in the Seminar and join us at Hi-Tea.
Please confirm your participation to
Mr. R. Kulkarni,
Joint Director,
FTAPCCI,
Phone: 98482 86640, 8008579625,
E-mail : kulkarni@ftapcci.com;
to enable us to make necessary arrangements.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Thursday 19 July 2018

Business Opportunities

FMCG

Every day / day-to-day consumables

Milk
Egg
Masala / seasonings / flavors
Rice / pulses / millets
Fruits / veggies

Desserts & Snacks
(Healthy & Natural)
Biscuits
Cakes
Snacks
Drinks

Domestic Services

Plumbing
Electrical
Masonry
Automobile servicing
Mobile servicing
Building construction services
Building construction materials supply
Planning & Designing
Laision

Education service
Para education
Crèche
Play School
Special education
Extra curricular activities
Music & Dance
Swimming
Games
Rhetorical

Cosmetics

Natural & Herbal

Costumes
Textile Wholesale & Retail
Embroidery
Tailoring
Fashion Designing

Software
Web design and Development
Application Development
Digital marketing
Social media marketing
Search engine optimization
E-business & E-commerce

Books & E-Books
E-publishing
Poetry
Short stories
Moral stories
Attitude & Character grooming building
Biography of role models

BFSI
Banking
Stocks
Insurance
Demat Account
Demat Trading
Bitcoins & Cryptocurrency

Miscellaneous
Logistics
NGOs & Public Services
Gadgets - wet / water vacuum device

Tuesday 17 July 2018

Six Cs of Business Communication

Six Cs of Business Communication

Effective business communication requires a tremendous amount of consideration for the audience. Utilizing the 6 C’s of business communication in any writing situation will help you achieve this end and ensure your audience can use the information you

Consideration

Give careful thought and attention to your audience in order to build goodwill. In many cases, your readership will be made up of many individuals with varying backgrounds and knowledge-bases. Since it’s impossible to know everything about everyone, focus on understanding as much as you can about what they will need and expect in order to show you respect them and their time.

Clarity

Write clear, straight-forward messages using plain language to avoid confusion or misunderstandings. Business writing often relies on block paragraphs and bulleted lists in order to make key information easy to find. It’s also important to assess what information is necessary and what can be left out to enhance clarity.

Conciseness

Keep your message brief in order to get to the point quickly. This means you must be selective with your information and pay special attention to how your phrasing can be worded in the most efficient way possible. Avoid wordiness by eliminating most adjectives and adverbs (very, really, extremely).

Coherence

Write your message in a way that allows the individual parts (words, sentences, paragraphs, etc.) to contribute to the whole. Organize information logically, grouping like-information together, and utilizing headers or strong transitions to help your reader easily understand your message.

Correctness

Strive for accuracy, in information as well as mechanics (spelling, grammar, etc.). If your writing contains errors your credibility is harmed, and it becomes difficult to establish the level of goodwill needed in order to reach your reader.

Confidence

Use your writing to demonstrate professionalism, competence, and clear thinking. When you write with confidence, your audience will have confidence in you. Demonstrate confidence by enacting the other C’s of business communication; follow genre conventions, get to the point quickly, proofread your work, and meet your deadlines.

Howe Writing Initiative ‧ Farmer School of Business ‧ Miami University

SOURCE:http://www.fsb.miamioh.edu/fsb/content/programs/howe-writing-initiative/HWI-handout-CsofBusComm.html

Wednesday 11 July 2018

Retail - Sales & Management - Day 18

Day 18 / 11-Jul-18 / Wednesday

Motivation

Team Building

Motivational Quotes of Dr.APJ Abdul Kalam.

Speak 5 lines to yourself every morning.

I am the best
I can do it
God is always with me
I am a winner
Today is my day

Here are Dr.APJ Abdul Kalam 7 Rules of Success:
1. Work with Courage 2. Be Unique Be You 3. Culture of excellence 4. Leader must be explorer 5. Knowledge makes you great 6. Think out of Box with vision 7. How to Manage Failure

Tuesday 10 July 2018

Drawing Activity

The point of Art Effects is to build your group’s teamwork up with creativity and cooperation. In this game, your group will give keywords to convey items to their partner to create an art masterpiece. This game is great for groups of all sizes and requires a little bit of setting up according to the size of the group. Be sure to have a critic overlooking your artists to make sure everyone is playing fairly throughout the game. There is both a competitive and non-competitive version of the game, so be sure to pick how you want to play!

G.U.E.S.T

• GREETING

• Acknowledge the customer as soon as they enter

• Smile, enthusiasm and friendliness

• Time appropriate greeting

• Title

• Welcome

• Introduction and opening statement

• UNDERSTANDING

• Asking open ended questions

• Gaining clarity

• Understanding the type of customer [Customer profiling]

• EXPLAINING THE PRODUCT

• Matching the product to the customer’s requirements

• Talk points of the product • Suggesting alternatives

• Talking about offers, discounts or promotions

• SELLING

• Suggestive selling

• Up selling

• Cross selling

• Closing the sale

• THANKING

• Capturing customer data

• Smooth and pleasant transition from the POS to Exit

• Thanking the customer

• Endorsing the brand

• ―We look forward to seeing you again. Have a great day Sir / Mam

• It is key to understand the nature of the customer and respond appropriately quickly

• This takes plenty of practice and role plays help hone your tools

• It takes a special person to be a part of the service industry

• Remember you are instrumental in giving a great experience to the customer. You are important.

• All of the above are tried tested and well researched guidelines from experts

11 Ways to Tell Your Customer No

1. Empathize with the customer’s situation.

2. Validate the customer’s emotions while reiterating your intention to help.

3. Focus on the primacy of the customer and the relationship.

4. Treat every ―no like the first ―no of the day.

5. Explain the reason why you have to say no.

6. Offer your best alternative first.

7. Give the customer realistic options.

8. Be consistent.

9. Be firm but polite.

10. Get curious. ―What else would be important for me to know right now in order for me to best help you?

11. Ask for feedback.

Dealing with customers over the telephone, Customer Service Tips to Save the Sale

Telephone Handling

As we deal with customers over the telephone, we need to remember that:

What is Customer Service?
"Customer service is the sum total of what an organisation does to meet customer expectations and produce customer satisfaction".

What is customer service?

· The Importance of Good Customer Service In a Retail Store

· Types of customers

· Top 10 Ways to Turn Off Customers

· 21 Tips for Excellent Retail Customer Service

· Appealing to Repeat (Loyal) Customers

· Telephone Handling

· Dealing with the Disgruntled Customer

· 11 Ways to Tell Your Customer No

· G.U.E.S.T

Retail - Sales & Management - Day 17

Day 17 / 10-Jul-18 / Tuesday

Customer Service & telephone Etiquette:

1) Bad Customer Service | Mr. Bean Official Cartoon

2) No Soup for you

If the following video doesn't play please visit the youtube channel:

Watch Seinfeld weekdays at 6/5c on TBS. YouTube: http://www.YouTube.com/TBS No Soup For You | Seinfeld | TBS http://www.YouTube.com/user/TBS

3) Non Empathetic customer service and carefree attitude

4) Bad Customer Service - Soup shop

5) Customer Service Skills: How to Deal with a Difficult Customer:

6) 5 Action Ideas to Deal With Difficult Customers

7) Dealing With Angry Customers

8) The guest at the gas station bad customer service

Telephone Etiquette:

vadivelu Phone comedy

Koundamani Phone comedy - Suriyan

Vadivelu - Pandiyarajan - Phone comedy (clarity in telephonic communication)

Telephone Etiquette:

Live like a Compass and Serve as a Clock

Ask me!

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